Tactra
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How can we help?

For a first connection, start with Getting started. To check equipment or missing controls, use Compatibility. For wrist controls, follow the Apple Watch guide.

Find where the problem starts

  1. Open your Home Assistant address in a browser on the Apple device running Tactra. Confirm that it is reachable and that you can sign in.
  2. In Home Assistant, try the same action on the affected device. Check that the entity is available.
  3. Open Tactra and check the active Home Assistant instance, selected Media System, and Remote, Audio, and Playback targets.
  4. If a command reaches the wrong device, check custom Remote control mappings as well as the target selectors.
  5. If an optional direct endpoint fails, select Home Assistant routing and try a supported action again.

For a Watch-only problem, open Tactra on the paired iPhone, test the action there, and refresh the Watch. A cached reading does not confirm an active command connection.

Contact support

Use the Tactra GitHub support repository to search existing reports, ask a question, report a problem, or suggest an improvement. Discussions there are public. The repository provides support and feedback; it does not contain the application source.

For a conversation about setup, join the Evotec Discord. Apple handles App Store billing, purchase history, and refund requests through Apple Support.

Details that help us reproduce an issue

  • Tactra version and iOS, iPadOS, macOS, or watchOS version.
  • Apple device model and the kind of media equipment involved.
  • Home Assistant version and the integration providing the device.
  • Whether the connection is local or uses your configured remote access.
  • The exact action, expected result, and what happened instead.
  • Whether the same action succeeds in Home Assistant.
  • A screenshot or short diagnostic excerpt with private details removed.

Keep credentials private

Never send access tokens, refresh tokens, passwords, private keys, or a full diagnostic export. Remove server addresses, entity IDs, room names, and media titles from public reports if you do not want to share them. Support does not need access to your Home Assistant account.